F.a.q (studio)
HOURS
you can book a shoot 24/7/365 about 95% of the time.
we have also recently decided to introduce retail hours!
Thursdays 5-7pm & Saturdays 11-2pm
these are liable to change but we will update our Instagram regularly.
outside of those hours if you wanted to come take a look, buy some film or just say hi shoot us an email or INstagram DM. we live nearby and are around most days!
CANCELLATION POLICY
You can change Studio reservation with no additional charge at any time 12 hours before your reservation is set to begin.
we don’t offer refunds, but in case you need to cancel or postpone, your time will never expire and can be used for any future date.
Changes to reservations can be made from the initial confirmation email. Scroll to the bottom of the confirmation email and click the change/cancel appointment button to make the appropriate adjustments. To change the amount of time reserved, please email us at hello@yoursdurham.com
VENUE CAPACITY
in our main studio space, we’ve had dinner parties of 20, film screenings with about 30 and some events with even a bit more. if you are looking to host an event and are concerned about capacity, please reach out.
PETS
Yes, yes and yes. Any and all pets are allowed here so long as you clean up after them!
FOOD & DRINK
Outside food is allowed and there are plenty of restaurants within walking distance. please keep all food and drinks inside the studio and follow the law.
WHEN DO I SHOW UP/LEAVE?
your set up and tear down time are included in your session time, so please plan accordingly.
WHEN IS THE BEST LIGHT?
our studio is east facing with large windows. under normal conditions, from 8am-10am, you can see hard light cast throughout the space which offers a variety of shooting options. early afternoon to evening the space is evenly lit for smooth, easy lighting.
PARKING
Parking is free in the paved lot on gregson st., directly before you get to the space. for unloading/pickup you may use the gravel lot next to the studio, however please refrain from parking there an extended period of time as it is not ours.
F.a.q (retail)
RETURNS & REFUND POLICY
due to the nature of our business we don’t offer returns for film, clothing & vintage products.
for our selection of film + digital cameras, lenses and other accessories we offer a 14 day return policy with a 10% restocking fee.
we’re reasonable and understand that we deal in the business of new technology as well as sometimes 80 year old cameras. things happen, and we’re here to make things right.
SHIPPING
we offer a flat rate of $7 for every order, whether you order 1 roll or 100. handling time is usually within 2 business days and is shipped with tracked, USPs priority mail.
TRADE IN/SELLING
we often purchase both film and digital equipment. if you are interested in getting an estimate for your gear, please email us at hello@yoursdurham.com
F.a.q (film & processing)
FILM DELIVERY
we hand-deliver your film to the fotoshoppe in raleigh twice a week — tuesdays & fridays. we also pick up negatives on these days. please keep these days in mind when considering turnaround times below.
your scans are delivered digitally via wetransfer to the email address that placed the order.
MAIL IN
we offer mail in services for those who aren’t local!
address your package to 209. north gregson street, durham, nc 27701
add in the notes section of your order that you are mailing us your film.
NEGATIVES
negatives are picked up every tuesday and friday. there is no charge for picking up your negatives and they will be held for 90 days.
example: you receive your scans on tuesday - your negatives will be ready for pick up that same week during our retail hours.
TURN AROUND TIME
color film: scans are typically delivered to your email inbox within 6 business days after drop-off.
black & white film: these take a bit longer at 10–12 business days.
4x6” prints (if purchased) are available once your negatives are confirmed as ready for pick up.
FILM STATUS
if you have questions about the status of your order, please contact to us directly at hello@yoursdurham.com
WHAT’S UP WITH MY PHOTOS?!
film is a light-sensitive medium, and there are a few common reasons why images may not appear on your negatives:
camera wasn’t advancing properly – if the film didn’t wind correctly inside the camera, it may not have been exposed.
lens cap on / no exposure – it happens! if the lens was covered or a setting prevented light from hitting the film, you’ll see blank frames.
exposure issues – extremely underexposed film (too little light) or overexposed film (too much light) can look blank or washed out.
processing errors on the roll itself – very rare, but sometimes a film cartridge is defective before you even load it.
completely blank roll – if nothing shows at all, the film may never have been advanced inside the camera.
the film is always developed, but blank frames are usually a shooting issue, not a lab issue. if you’re unsure, feel free to bring your camera by the studio — we’re happy to take a quick look and help troubleshoot.